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General Terms and Conditions - Jérôme Dupérou EI

Article 1 - Acceptance of the General Terms and Conditions

Enrollment in a course with Jérôme Dupérou EI implies unconditional acceptance of these general terms and conditions. The client acknowledges having read them before any enrollment.

Article 2 - Registration and Payment Terms

Full payment must be made before the start of each session. All payments must be made in euros.

Accepted payment methods:

  • Bank transfer (transfer fees borne by the client)
  • PayPal account
  • Credit card via a secure payment link

Article 3 - Cancellation Policy

Cancellation by the client: Any cancellation must be notified in writing (email or message).

  • Cancellation more than 24 hours before the session: no fee will be charged.
  • Cancellation less than 24 hours before the session: the session will be fully charged.

Cancellation by Jérôme Dupérou EI: In the event of unforeseen circumstances, Jérôme Dupérou EI reserves the right to cancel a session if it is scheduled in more than 24 hours, without any financial compensation other than a refund of the session if it has already been paid.

Article 4 - Age and Admission Requirements

Training is intended exclusively for adults (18 years and over). Jérôme Dupérou EI reserves the right to refuse a client’s enrollment without having to justify its decision.

Article 5 - Client Rights and Obligations

  • The client agrees to respect the agreed schedule.
  • The client agrees to provide accurate information at the time of enrollment.
  • The client agrees to maintain respectful behavior during sessions.

Article 6 - Intellectual Property

All teaching materials provided during the training remain the intellectual property of Jérôme Dupérou EI and may not be reproduced or distributed without prior authorization.

Article 7 - Personal Data Protection

Personal data collected is used solely within the scope of the commercial relationship between Jérôme Dupérou EI and the client, in accordance with the GDPR.

Article 8 - Disputes

In the event of a dispute, the parties will endeavor to reach an amicable solution. Failing that, the Court of Bayonne shall have exclusive jurisdiction to settle the dispute.

If you have not been able to resolve your dispute after sending us a written complaint (letter or email), dated, recalling the circumstances that led to the disagreement and what you are claiming, you may contact the consumer mediator designated below, if you have received a negative written response from us or no response two months after sending your complaint.

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, we offer a consumer mediation scheme. The chosen mediation entity is: MEDIATION CONSOMMATION DEVELOPPEMENT/MED CONSO DEV. In case of dispute, you can file a claim on its website: https://www.medconsodev.eu or by post by writing to MEDIATION CONSOMMATION DEVELOPPEMENT/MED CONSO DEV Centre d'Affaires Stéphanois SAS, IMMEUBLE L'HORIZON - ESPLANADE DE FRANCE, 3 RUE J. CONSTANT MILLERET - 42000 SAINT-ETIENNE, FRANCE

The insurance taken out for the activity is MAAF ASSURANCES S.A. Chauray - 79036 NIORT Cedex 09 under number 40056211 L 001 for the following geographical area: Metropolitan France

These general terms and conditions may be modified without notice. The applicable version will be the one in force on the website at the time of enrollment.

Privacy Policy – Jérôme Dupérou EI

1. Data Controller and Contact

Jérôme Dupérou EI, SIRET: 525 013 215 00021, 8 Square d'Albret, 40230 Tosse, France. Email: info@fli-french.com, Phone: +33 6 13 83 02 20

2. Personal Data Collected

We only collect data necessary to provide our French as a foreign language private tutoring services.

Data provided voluntarily:

  • First name, last name
  • Email address
  • Phone number
  • French level and learning objectives
  • Lesson booking information
  • Billing data

Data collected automatically:

  • IP address
  • Browser type
  • Pages visited
  • Browsing data (cookies)

Payment-related data:

Banking data is never stored by Jérôme Dupérou EI. Payments are handled by Stripe or PayPal.

3. Purposes of Processing

  • Provide online French lessons
  • Manage requests, contacts, and registrations
  • Organize appointments and lessons (via Google Calendar)
  • Process payments and issue invoices
  • Improve the website and user experience
  • Comply with legal obligations

4. Legal Basis for Processing

  • Performance of a contract
  • Consent given for certain data (cookies, forms)
  • Legitimate interest (organization, internal statistics)
  • Legal obligation (invoicing, taxation)

5. Data Sharing

Your data may be shared with the following service providers:

  • Payments: Stripe, PayPal
  • Video conferencing: Google Meet
  • Schedule management: Google Calendar
  • Hosting: OVH
  • Statistics: Posthog

No data is sold or transferred to commercial partners. Data is only shared when necessary for the operation of the service.

6. Retention Period

  • Client data: 3 years after last contact
  • Accounting data: 10 years
  • Cookies: up to 13 months

7. Data Security

We apply security measures to protect your information:

  • HTTPS connection
  • Secure hosting via OVH
  • Restricted access to data
  • No storage of banking data

8. Your Rights (GDPR)

You have the following rights: right of access, right to rectification, right to erasure, limitation, objection, portability, and withdrawal of consent.

To exercise your rights, contact: info@fli-french.com

9. Cookies

The site uses technical, functional, and statistical cookies. Full details are available in the site's Cookie Policy.

10. Third-Party Services Used

  • OVH: website hosting
  • Stripe / PayPal: payment processing
  • Google Meet: video conferencing for lessons
  • Google Calendar: appointment and schedule management
  • Posthog: statistics (if enabled)

11. Target Audience – Adults Only

The services offered by Jérôme Dupérou EI are strictly reserved for persons aged 18 and over.

12. Policy Modifications

This privacy policy may be modified at any time. We encourage you to consult it regularly to stay informed of updates.

Cookie Policy – Jérôme Dupérou EI

1. What is a Cookie?

A cookie is a small text file stored on your device (computer, mobile, tablet) when you visit a website. It enables the site to function properly, remember your preferences, or measure audience. Cookies do not allow you to be directly identified.

2. Cookies Used on the Site

The website www.fli-french.com uses several types of cookies depending on their purpose: necessary, functional, statistical, and third-party.

2.1. Strictly Necessary Cookies

These cookies enable the proper functioning of the site: navigation, security, session management. They do not require your consent.

2.2. Functional Cookies

They improve your user experience: storing preferences, optimizing display. Optional consent.

2.3. Audience Measurement Cookies (Statistics)

Used only if Posthog is enabled.

They measure traffic, analyze pages visited, and help improve the site.

Consent required.

2.4. Third-Party Cookies Used

  • Google Meet: used for video conference lessons.
  • Google Calendar: used for appointment management.
  • Stripe and PayPal: payment security and processing.
  • OVH: website hosting (technical cookies).

3. Cookies Subject to Consent

Statistical, marketing, and third-party cookies require your consent. A banner allows you to accept, refuse, or customize your choices on your first visit.

4. Retention Period

  • Technical cookies: limited to session duration
  • Preference cookies: up to 6 months
  • Statistical cookies: up to 13 months
  • Your cookie choice is stored for 6 months.

5. Managing Cookies

You can manage or delete cookies at any time via:

  • the consent banner
  • your browser settings (Chrome, Firefox, Safari, Edge…)

6. Third-Party Services Using Cookies

The following services may set their own cookies: Google (Meet, Calendar), Stripe, PayPal, OVH.

7. Contact

For any questions regarding this cookie policy:

Email: info@fli-french.com

Address: Jérôme Dupérou EI, 8 Square d'Albret, 40230 Tosse, France

Jérôme Dupérou EI

Certified teacher of French as a foreign language with over 30 years of experience. Personalized lessons for all levels.

Contact

info@fli-french.com
Tosse, France

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